The number of banking complaints in the UK has risen by 15% and it is the number of people Reclaiming ppi. that is fuelling the surge in complaints.
The UK’s largest banks are receiving almost 1,700 grievances per day form their customers according to latest figures and many of these are regarding Claiming back bank charges.
At NatWest the number of complaints has increased sharply over the last six months of 2010 by a whopping 41% and Lloyds banking group has revealed that it received 330,000 complaints over this period, a 14% increase on previous months.
Barclays Bank has become the latest high street giant to publish its complaints data, indicating that it received 294,891 complaints from its customers in the last six months of 2010; an improvement on the previous six-month period where complaints had topped the 300,000 figure.
The Ombudsman has said it is the ever-increasing high volume of people who are complaining about payment protection insurance that is driving this increase in complaints.
Over 45,000 grievances refer to PPI insurance and Claim back ppi; compared to just 10,000 moans over accounts.
Mar 29